How can we help?

Open the app on the Mac you want to deactivate, go to Settings → License, and click Deactivate. Then enter the same license key on your new Mac. Each license allows a set number of active Macs depending on your plan (Solo: 1, Personal: 2, Team: 5).

The app stops transferring files automatically. Your settings, connections, and history are preserved. Renew anytime to pick up right where you left off.

Yes. All updates — new features, improvements, and bug fixes — are included for as long as your subscription is active.

FTPull and FTPush have separate licenses. If you need both, the FTPSuite bundle gives you one license for each at a better price than buying them individually.

FTPSuite works with any standard FTP, SFTP (SSH), or FTPS (FTP over TLS) server. This includes:

• Hosting providers (cPanel, Plesk, DirectAdmin)
• NAS devices (Synology, QNAP, TrueNAS)
• Cloud FTP services
• Any dedicated or virtual server running an FTP daemon

Run through this checklist:

• Verify hostname, port, username, and password.
• Make sure you selected the correct protocol (FTP, SFTP, or FTPS).
• Check your firewall allows outgoing connections on the required port (21 for FTP/FTPS, 22 for SFTP).
• For SFTP with key authentication, ensure the key file is accessible and in OpenSSH format.
• Try passive mode for FTP/FTPS if active mode fails.

Still stuck? Email us the log (Settings → Log → Copy) and we'll help.

Yes. FTPSuite uses the system's network configuration, so it works transparently through any VPN. Proxy support depends on the protocol: FTP and FTPS work through HTTP proxies, while SFTP goes through SOCKS proxies.

Yes. In the connection settings, choose SFTP as the protocol and select your private key file (OpenSSH format, typically ~/.ssh/id_rsa or id_ed25519). Passphrase-protected keys are supported.

Absolutely. Passwords are stored in the macOS Keychain, never in plain text. SFTP and FTPS connections are encrypted end-to-end. The app runs in a macOS sandbox with only the permissions it needs. No data is sent to our servers — transfers go directly between your Mac and your FTP server.

No. We don't collect usage data, analytics, or telemetry of any kind. The only network requests the app makes are to your FTP servers and to check for updates via Sparkle.

Quit the app, then drag it from /Applications to the Trash. That's it — standard macOS uninstallation. Preferences are stored in ~/Library/Preferences/ under the app's bundle ID if you want to clean those up too.

FTPull and FTPush require macOS 13 Ventura or later. They run natively on both Apple Silicon and Intel Macs (Universal binary).

Not at all. Both apps sit in your menu bar using virtually zero CPU when idle. They only activate when files need to be transferred. You can also set bandwidth limits per connection to avoid saturating your network.

Yes. They are two completely independent apps. Run them simultaneously — one downloading, the other uploading — without any conflict.